Ready Products
Return or exchange requests for ready-stock products are reviewed according to product condition, the reason for the request, and the nature of the item, while respecting applicable consumer rights.
Custom Products
Items manufactured or modified to customer-specific dimensions, materials, or specifications are treated differently from ready products. Cancellation or return requests are reviewed according to the production stage, reason, and applicable rights.
Defects or Specification Issues
If there is a clear defect or a difference from approved specifications, the customer should contact QASR ALARAEK and provide the necessary details and images so the case can be reviewed.
Before Launch
The establishment should approve the final detailed timeframes and conditions of this policy before the store is launched commercially.